1. What are gift cards?
    Gift cards are a credit-card size plastic card that can be loaded with any amount of money from £1 to £750.
    They work in the same way as paper vouchers and are an alternative to giving a cash gift.
  2. Can I still use my paper vouchers instore?
    Yes you can. Vouchers have a 2 year expiry date.
  3. Can I use my gift card more than once?
    Yes. You can use your gift card and reload the balance as many times as you want. Just make sure you use your card at least once instore within 24 months – otherwise it will expire and you won't be able to spend the balance.
  4. Can I purchase a gift card through Fast Track?
    Yes, you can buy and spend your gift card through Fast Track.
  5. Can I use my gift card to pay on Self Scan?
    Yes you can.
  6. What amount can I put onto a card?
    Are there any restrictions?
    You can put any amount from £1 to £750 onto a card. Business to Business cards can hold up to a £2,000 balance.
  7. Can I get a refund if the gift card is no longer wanted?
    We cannot offer refunds on gift cards. This is on the terms and conditions, which you'll find on the reverse of the gift card. Further details can be found by:
    • Calling 0800 636262
    • Visiting the checkout instore or
    • Going online at www.sainsburys.co.uk
  8. I've spent £10 instore from my £20 gift card – can I get the £10 back in cash?
    Unfortunately, we can't offer you change in cash. You'll need to spend the remainder of the balance instore.
  9. I have a brand new card and haven't spent anything yet, but it wouldn't work at the till can you replace it?
    It may not have been activated. Please call customer service on 0800 636262.
  10. I've just used my gift card at the till to purchase my shopping, but now I want to return an item. Can you refund the amount back onto my card?
    Yes, no problem! Just take the item, your receipt and your gift card to the customer service desk.
  11. Do I get a free envelope and card with the gift card?
    No, but there's a selection of cards and envelopes for sale on the Gift Card Centre.
  12. How do I know how much money is left on the card?
    Once you've purchased something with your card, you'll be given a till receipt and a gift card statement that will show your opening and closing balance. You can also ask someone at a Sainsbury's till or customer service desk to swipe your card to find out the balance.
  13. Can I spend the Sainsbury's gift card in the Sainsbury's coffee shop?
    Yes you can.
  14. Can I use my gift card to pay off my Sainsbury's Credit Card?
    No, you can't pay off your Credit Card with a gift card.
  15. Can I use my gift card to buy groceries online at Sainsburys.co.uk?
    Unfortunately, you can't yet use your gift card online – but we hope to change that soon.
  16. Can I use some but not all of the money on my gift card along with the rest in cash when I purchase goods instore e.g. £5 from gift card, £2.50 in cash?
    Yes you can.
  17. Can I buy gift cards online for friends and family?
    Not at the moment.
  18. Can I use discount coupons to buy a gift card, e.g. money off my shopping coupons?
    No.
  19. Can I use discount coupons when I'm paying with a gift card?
    Yes, you can.
  20. Can I order gift cards in bulk?
    Yes, simply by calling our corporate sales team on 0870 0101 351.
  21. Do I get my colleague discount when I buy a card or load it with money?
    Unfortunately not – but you do get your discount when you use the card to purchase goods.
  22. Are there any restrictions on the types of products I can buy with my gift card?
    Cards cannot be used to pay for concession products. For a list of concession products please see excluded products.
  23. Corporate gift cards
    For a list of corporate gift card FAQs please click here
  24. We cannot accept gift cards or gift vouchers at Sainsbury’s Local in partnership with Euro Garages.

Explore Sainsbury's Gift Cards

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