Our commitment to you

The security of your data is extremely important to us - we have explained below how we intend to use it

Our promise to you
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• The sainsburys.co.uk website is operated by Sainsbury’s Supermarkets Limited. Sainsbury’s respects, and is committed to protecting, your privacy, so we do not sell, rent or loan any information that identifies you to any third party without your consent. 
• Information given to us will be shared within the Sainsbury’s group of companies and Sainsbury’s Bank and, for those who order online, with our agents and other third parties who need your information to enable your order to be delivered.
• To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed. If false or inaccurate information is provided and fraud is suspected details will be retained by the Credit Reference Agency and may be passed to fraud preventing agencies.
• If you are buying a television or any other device, to receive TV signals, from us, please note that the Wireless Telegraphy Act 1967 requires us to notify the TV Licensing Authority, giving full details of the address to which the TV will be delivered.
• Sainsbury’s would like to share your information with any new businesses that it may develop in the future, either on its own or with others.  This website will be updated should we develop joint ventures or companies going forward.
• Any information you give to Sainsbury’s is held with the utmost care and security.

What information we collect
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• When you visit our Website we collect two types of information:
1. Personal information such as your name, address, telephone number and email address as provided by you when you; register, enter a competition, use forums, or place an order with us and enter your payment card details.
2. Information collected when browsing our website to help us understand how to improve our website and services to you.

How we will use the information
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• The information Sainsbury’s collects will be used to process your orders, to allocate Nectar points on your behalf and to help us ensure that all customers are genuine. 
• To allocate Nectar points, we will pass limited information to Loyalty Management UK Limited who operate the Nectar programme. Additionally, we will look at the products you buy, together with information about the way you have viewed our website obtained by a ‘cookie’ (see below).  We may use this information for market research and statistical analysis, to enable us to send you information about products and services that may interest you, potentially send you money off vouchers and to help us to develop this website to make your shopping easier in the future, including the personalising of our website. The information we communicate to you may be sent by email, post or via telephone provided you have consented to us doing so.
• We will only send you marketing information by email or post or use information about your shopping preferences to give you coupons in-store or online when you have given us your permission.
• If you wish to amend your marketing preferences with Sainsbury’s online, you can do so by clicking on my account’ and following the directions or by calling our Customer Care Team on 0800 328 1700.
• If you wish to amend your decision regarding receipt of information through Nectar, you can visit nectar.com or call the Nectar Helpline number on 0844 811 0811.
• Remember if you take either of these steps Sainsbury’s and/or Nectar, will not be able to send you information about special offers, promotions or discount vouchers. 
• Sainsbury’s will, of course, continue to let you have information on the operation of your account including confirmation and delivery details and information about important changes to our services. 
• Additionally, you may also have told Sainsbury’s Bank whether you want marketing material from them. For reasons of Bank confidentiality you will need to contact the Bank if you want to change your marketing preferences.
Payment details
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• You can register as many sets of payment details with Sainsbury’s as you like.  You can register a new card or update a card that has expired by either clicking on ‘my account’ on this website or by calling us on 0800 328 1700. You can register a new payment card at any time but cannot change the card associated with a given order once you have checked out.

Your rights
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• In addition to the company's safeguards your personal data is protected in the UK by the Data Protection Act.  This provides amongst other things that the data we hold about you should be processed lawfully and fairly.  It should be accurate, relevant and not excessive.  The information should, where necessary, be kept up to date and not retained for longer than is necessary.  It should be kept securely to prevent unauthorised access by other people.  You have the right to see what is held about you and correct any inaccuracies.
• Sainsbury's may hold other details about you particularly if you hold a Nectar card.  This information is not available online.  Should you wish to see any additional information held about you, please write to The Data Protection Manager, at Legal Services, 33 Holborn, London EC1N 2HT.  Information held by Sainsbury's Bank plc can be obtained by writing to the Director of Legal and Compliance, Sainsbury's Bank, Mid New Cutlins, Edinburgh EH11 4DH.

Online communities
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• We reserve the right to delete any contribution or take action against any account at any time for any reason.
• Links to other websites: Whilst Sainsbury’s makes every effort to provide you with links to other high quality, reputable websites, these websites are not under Sainsbury’s day to day control.  When you click through to these websites, or any other website not wholly owned by us, you leave the area controlled by us.  We cannot accept responsibility for any issues arising in connection with their use of your information, the website content or the services offered to our customers by these websites.  We advise you to consult the Privacy Policy on each website to see how each supplier may process your information.

Policy changes
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• This Privacy Policy was most recently updated in June 2009.
• Any changes to this Privacy Policy will be posted on this website and will take effect immediately.

Security
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• Sainsbury’s treats all the information it holds with the utmost care and security.  Payment details are stored on our system in an encrypted format and can only be accessed when you place an order using your user name or email address and password.
• Please be aware that Sainsbury’s will only ever contact customers requesting confirmation of account details:
o If your card is declined at the point of payment (this is not the same as the automatic pre authorisation which happens when you order your products online), or
o In certain circumstances a refund to your card is required as our Customer Care Team colleagues do not have access to your payment card details.
o If we contact you we will never ask for your password.
• We advise you never to enter your account number or password into an email or after following a link from an email.
• In order to provide a safe, secure shopping environment for all customers and to ensure we only serve genuine customers, Sainsbury’s reserve the right to use reputable security devices and systems as necessary.

Business Information
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Sainsbury’s Supermarkets Limited
Registered Office: 33 Holborn, London EC1N 2HT
Registered in England and Wales - company registration number: 3261722
VAT number: 660 4548 36

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